Reshape your future with transformative tech.

Prepare for the next generation of students – today.

At Collegis, we understand higher ed technology because we’ve been providing information technology services to our partner universities and colleges for more than 20 years. We know that IT’s role is about more than fixing computers – it’s about managing the digital transformation of tomorrow’s university. Today’s student is tech savvy and technology is constantly changing – institutions need strategic technology solutions to lead them to the cloud, mobile apps, artificial intelligence and next-generation platforms.

We’ll partner with you to strategically plan and implement solutions for automation, 24/7 self-service and data privacy controls; we’ll identify where technology can provide new capabilities now and in the future. Managing your IT ecosystem is a complex and ongoing process, and we’ll be there with you every step of the way.

Our capabilities.

Fully Managed IT Services

Our higher education-specific technology capabilities include everything from cloud-based integration to 24/7 security monitoring. We have expert technologists who know the IT processes needed to keep your environment running smoothly. Our managed services are customizable, so we are able to manage an entire IT environment or only specific components of it. Our customizable managed IT services include:

  • Personal Support Center
  • Information Security Management
  • Virtual CIO
  • Business Process Optimization
  • Wireless Network Services
  • Cloud and Data Center Systems
  • Application Development and Support
  • Asset Management (including contract negotiation)
  • Campus and Desktop Technology Support
  • Learning Management Systems (LMS) Support
  • Student Information System (SIS) Support
  • Customer Relationship Management (CRM) Support

Personal Support Center

The Personal Support Center (PSC) offers 24/7 technical support for students, faculty and staff. Our friendly staff are process-oriented and will help navigate every inquiry from password resets to providing knowledge on how the systems work. We’ll implement a Service Level Agreement to ensure your goals are being met. Our staff prides themselves on being your single point of contact for every concern. Best of all, you’ll never have to worry about service outages because our services are managed across fully redundant locations to ensure your customers will always be tended to. Our Personal Support Center includes:

  • Scalable staffing models to handle busy call times
  • Industry-leading ticket-management systems for phone, email and chat communication
  • Remote desktop support

Information Security Management

Data breaches are becoming more common and complex. Institutions have to rigorously protect their sensitive data against constantly evolving cyberattacks. Many companies don’t have the resources to hire an IT expert to ensure their data is constantly stable. Your data is the most valuable asset of your institution, and when you partner with Collegis, you can be assured of a partner who values the safety and security of your data as much as you do.

Virtual CIO Services

Our virtual CIO services allow you to tap into the knowledge and expertise of a CIO without gaining the overhead of a full-time executive. We’ve got a wealth of higher-ed tech leadership experience to help shape your IT strategy. We’ll design a robust technology roadmap to help plan your future IT needs and provide oversight of your IT services to ensure a great student – and faculty – IT experience. You’ll get:

  • Support in selection and implementation of strategic technologies
  • Guidance for your on-campus support staff to ensure successful delivery of IT services
  • Expertise with focus to ensure your costs are optimized and waste is eliminated
  • A customized technology plan that analyzes costs, value and risks while providing a detailed path to growth

Business Process Optimization

We’ll collaborate with your institutional leaders and process owners to provide analysis for student lifecycle processes. Our processes will be developed to support your institution’s mission and goals through technology, design and configuration. We’ll provide your institution with a self-service student portal to streamline communication and reduce hand-offs between teams. Business process optimization will eliminate data-entry duplication, meaning your staff will have more time to improve student experiences. We hold ourselves accountable for your service performance, and our services are results driven.

Wireless Network Services

Today’s students demand faster wireless internet connection than ever before. Collegis provides full networking support services that align with your institution’s priorities and ensure end-to-end communication. Our services include:

  • Network security and bandwidth management
  • Wireless network management
  • Migration and upgrades to current generation technologies

Our approach.

Customizable Services
After a deep assessment of your technology landscape, we will build a tailored solution that aligns with your institutional objectives.

Your IT Ally
At Collegis, we are technology agnostic and believe in a collaborative partnership approach. We make it our priority to assist with any questions or concerns you may have.

Cost-Efficient Business Solutions
Our integrated IT services focus on driving cost efficiencies and maximizing your institution’s return on its technology investment.

Higher Ed-Focused
Collegis has more than 20 years of higher education technology experience, from enrollment and learning technology development to complete tech outsourcing.

Additional resources.

Illustration of a tree composed of circuit board connections.

Why 2019 Must Be the Year of Tech in Higher Ed

What are your college’s main concerns for 2019? Chances are they involve enrollment, marketing, programming, student experience and revenue.

Read More →
Speaker icon over a colorful background.

[Webinar] Taking Higher Ed Help Desks From Good to Great

As dependence on digital tools and online education increases, so does campus dependence on technology support teams.

Read More →
Students studying in the digital future.

The Future of EdTech: 3 Changes You Can Expect to See

Think about what today’s college classroom looks like — laptops throughout, multiple presentation screens, smart devices open to various apps.

Read More →

Let’s start a conversation

Frank Bevec

Regional Director, Business Development

Reach Out